Some customers may be experiencing issues relating to Virtual Meter calculations showing high and minus consumption values. We are aware of the issue and are working to resolve this.
Update 11:45 GMT The issue appears to be related to a malfunctioning meter. We have contacted the company responsible for managing the meters and are awaiting a response.
Update 15:45 GMT Issue resolved.The issue coincided with power outages to a particular meter and have now been resolved
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